FAQ
Do you still have a question?
Contact the Lily Garden team via the contact form, they will be happy to answer you!
You can also contact us by email at contact@lilygarden.fr .
Our jewelry
Where are the jewelry made?
Each piece of jewelry is born from the imagination of the designer, Alice, in her workshop in Aix-en-Provence.
The jewelry then takes shape in our Parisian workshop , where for 15 years, they have been manufactured by us using artisanal know-how.
What materials are used?
Our jewelry is made of brass, gilded with fine gold or plated with 24 carat gold . Each piece is gilded in France according to precise quality standards.
We have also recently launched a more precious range in 585/1000 rolled gold (gold-filled) with a longer-lasting shine.
As for the stones , natural and semi-precious , they are each chosen by us, making each creation an almost unique piece.
Designed without nickel and lead, our jewelry is guaranteed hypoallergenic.
What is the difference between gold plated and gold-filled?
Our gold plated jewelry is obtained by depositing a thin layer of gold on a brass base.
In France, this designation is regulated: the thickness of the gold must be at least 3 microns, below that we speak of jewelry gilded with fine gold.
The purity of gold also plays a role in the quality of jewelry and ranges from 9 to 24 carats. At Lily Garden, we have chosen to offer you the finest quality with 24 carat gold gilding.
Gold-filled or laminated gold is a more durable alternative: a thick layer of gold is fused onto a metal base, ensuring a shine that is more resistant to time.
It is a valuable, yet affordable option for those looking for a vibrant, durable piece of jewelry.
Is the jewelry water resistant?
Our costume jewelry is a treasure to cherish that is not afraid of water.
However, to preserve their shine over time, we recommend that you avoid repeated contact with water and chemicals. Removing your jewelry in the shower, at the pool or at the sea will allow them to keep their shine and beauty for longer.
How do I care for my jewelry?
Don't hesitate to gently rinse your jewelry from time to time and wipe it with a soft cloth. This will allow them to retain all their shine and brilliance over time!
How do I know my ring size?
At Lily Garden, life is made easier with our adjustable rings! No need to worry about measuring your fingers.
However, if you want to know your exact size, we recommend using a ring sizer or measuring the circumference of your finger with a soft tape.
Order online
Can I cancel or modify my order after validation?
What should I do if I encounter a problem during payment?
How do I know where my order is?
What should I do if I have a problem with my order?
Answer
What are the shipping and delivery times?
Do you ship internationally?
Returns & Exchanges
My jewelry is broken, can I get it repaired?
At Lily Garden, we take care of your jewelry.
In case of breakage due to a manufacturing defect, we repair them free of charge within one year of purchase. If the repair concerns a simple ring or a small element, we can even intervene after one year, even if the jewel was not purchased from us. We like to be of service as much as possible!
However, repairs due to normal wear and tear, gilding issues, or requiring the addition or replacement of an element will be chargeable.
We do everything we can to ensure that your jewelry remains as beautiful as the first day, with services adapted to each situation!
Can I exchange my jewelry?
For any repair or exchange, simply return the jewel intact in its original pouch and the receipt. We offer a period of approximately one month to complete the exchange.
At Lily Garden, we are committed to providing you with quality service and ensuring customer satisfaction!
Can I get a refund?
At Lily Garden, we favor exchanges or the issuance of credits rather than refunds.
If you are not completely satisfied with your purchase, we will be happy to offer you an exchange or credit so that you can find the jewelry that suits you perfectly.
Your satisfaction is our priority, and we do everything we can to ensure you have a pleasant and worry-free experience!
Repair service
My jewelry is broken, what should I do?
If your jewelry is damaged, do not hesitate to bring it back to one of our stores. We are committed to repairing it with the greatest care and as quickly as possible so that you can continue to enjoy its beauty.
Your satisfaction is our priority, and we are here to offer you quality after-sales service!
Can you adjust the size of the jewelry?
We are at your disposal to adjust the size of your jewelry according to your needs. Do not hesitate to contact us or visit us in store. We will be happy to offer you this personalized service so that your Lily Garden jewelry is perfectly adapted to you!
Gift cards & discounts
How do I use my Lily Garden gift card?
You can use your gift card both in store and on our website. Please note that the gift card remains valid for one year from its issue date. Take advantage of it to offer or treat yourself!
How do I use my credit?
You can use your credit both in-store and on our website. Please note that the credit is valid for six months from the date of issue.
How do I use my promo code?
Do you have any promotions?
Subscribe to our Newsletter to benefit from exclusive promotions! We do not abuse your mailbox; we will only send you one email per month.
With each change of season, we organize private sales to present our new collections to you in preview, available in store and online.
Subscribers to our Newsletter benefit from a 10% discount on all jewelry from the purchase of two pieces, for a minimum amount of 50 euros. In addition to the discount, a piece of jewelry will be offered to you! In addition, each purchase gives you the chance to participate in a draw to win a piece of jewelry from our latest collection.
Also discover our special basket with jewelry at reduced prices!
Join our community to be the first to know about our special offers and discover our unique creations!
